Key Responsibilities: Ensure adherence to Service Level Agreements (SLAs) across all operational tasks and services to meet business and customer expectations. […]
Monitor internal processes for compliance with policies, procedures, and industry standards to ensure consistent, high-quality output. […]
Deliver constructive feedback to team members and collect product-related insights to share with relevant stakeholders. […]
Communicate directly with clients as part of support or coordination activities, ensuring a professional and service-focused approach. […]
Prepare and adjust shift schedules...