A Customer Service Representative (CSR) in a call center handles customer interactions via phone, email, or chat, resolving inquiries, processing transactions, and providing technical support. They are responsible for providing information about products and services, managing customer complaints, and ensuring a positive customer experience […]
CSRs answer phone calls, emails, or chats from customers, providing information about products, services, and procedures. […]
They identify and resolve customer issues and complaints efficiently, ensuring customer satisfaction. […]
CSRs may take orders,...