Supervise and manage call center operations to meet performance targets and KPIs.
Develop and implement strategies to improve customer experience and service efficiency.
Recruit, train, and mentor call center staff, including team leaders and agents.
Monitor call center metrics (e.g., response time, resolution rate, customer satisfaction) and implement improvements.
Handle escalations, resolve customer complaints, and ensure service quality standards. […]
Bachelor’s degree in business administration, Management, or related field. Advanced degreepreferred.
Minimum of 5 years of progressive experience...