Provide end user support on account creation, access administration and related issues, license and connectivity issues
Incident Ticket Handling 2nd and 3rd level support of B2B Portals (operation, administration and support of applications) in accordance with the ITSM principles and KPI of the team
Continuous monitoring of OEM and Supplier Portals in his/her area of responsibility based on ITIL or other Continental processes
Responsible for compiling work instructions, training materials and deliver B2B trainings to internal colleagues
Audit portal together with the OEM, perform regular audits...