We are looking for a highly experienced and people-oriented Customer Service Supervisor with a solid background in international BPO operations. In this role, you will manage the daily operations of a front-line customer service team, ensuring consistent delivery of excellent service to our global clients.
The ideal candidate will have proven leadership in supervising BPO teams, with strong expertise in performance management, service process optimization, and SOP development. You will be expected to drive operational excellence through team coaching, KPI tracking, and process improvements aimed...