The Quality Analyst is part of the support team and will be focused mainly on ensuring that the account meets the quality monitoring goal set by the client. […]
Responsible for calibrating and supporting quality standards between clients and Client Logic. […]
Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner. […]
Monitor quality and accuracy attributes; recommend solutions to address root cause.
Assist in customization of ClientLogic quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction...