Troubleshoot and resolve technical issues related to hardware, software, telecom and network - Windows OS, Desktop, Email (Exchange), Active Directory, Microsoft Intune
Participating in the development and maintenance of Active Directory group membership, computer hardware standards, and peripheral standards […]
Ensuring all Service Desk tickets are dealt with effectively and efficiently, providing solutions to technical IT problems or escalating the issue for an expedient resolve
Providing high quality first/second line technical support to all internal users in local office and remote locations...