We are seeking a highly skilled and experienced Technical Support Specialist to join our team. The ideal candidate will have a strong background in technical support and hands-on experience with laser engraving machines. This role involves providing expert technical assistance, troubleshooting, and support to our customers, ensuring optimal performance and satisfaction with our products.
Key Responsibilities:
Provide technical support and troubleshooting for laser engraving machines via phone, email, and remote desktop.
Assist customers in resolving hardware and software issues related to laser...