We are seeking a motivated and experienced Service Desk to join our dynamic team at INFOSYS BPM LIMITED Philippine Branch. This is a full-time position based in Alabang, Muntinlupa. AsaServiceDesk/HelpDeskSpecialist,youwillplayavitalroleinprovidingefficientandeffectiveITsupportto ourcustomers,ensuringtheirtechnologyneedsaremetandresolvedinatimelymanner. […]
RespondtoandresolveincomingITsupportrequestsfromend-usersviaphone,email,orticketingsystem […]
Providefirst-linesupportandescalatecomplexissuestotheappropriatetechnicalteams […]
Identifyandrecommendprocessimprovementstoenhancethecustomerexperience...