This is a remote position. 40 hours a week Work schedule: Mon-Fri 9 AM- 6 PM (PST) includes 1h unpaid break.
Responsibilities: Provide customer service support through multiple channels including live chat and web-based communications Triage and resolve customer support tickets Process and manage customer information while maintaining strict HIPAA compliance Follow established security protocols and data privacy procedures Utilize secure systems and software for all customer interactions Maintain accurate documentation of all customer interactions Handle web-based customer responses and ticket...