This role requires a blend of technical troubleshooting, excellent customer service, collaboration with team members, and coordination with external vendors and third parties (e.g., ISPs). Roles & Responsibilities: Service Desk Support (60%) Diagnose and resolve customer issues within the agreed SLA for response and resolution times. […]
Perform or monitor automated updates for firmware and software (e.g., Firewalls, Servers, Switches, Access Points, PBX, IP phones). Security Operations Center (10%) Monitor cybersecurity incidents for Danet and its clients within SLAs, and ensure proper follow...