The Service Desk Team Lead will oversee and guide a team of Senior Service Desk Analysts to deliver exceptional technical support and customer service. This role involves driving excellence, fostering team growth, maintaining high client satisfaction, and ensuring the team meets organizational goals and service level agreements (SLAs). The leader will bring innovation, strategic thinking, and a collaborative mindset to continually enhance service delivery and team performance. […]
Proven experience in leading a a senior service desk or 2nd Level support team. […]
Strong Service Operation Background...