The Workforce Manager is responsible for managing the WFM and AP/QA functional teams. […]
Overall management of the WFM AP and QA cost structure and budget
To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos, and tours.
Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts.
Responsible for delivery on all contracts / SLAs
Focus on driving down cost to serve and looking for opportunities to expand the shared services...