The Customer Service Associate will address promptly and accurately all inquiries and transactions made by customers through non-voice channels to ensure it will result to a delighted customer experience, well-established good customer relationship, and maximized customer engagement and retention. […]
Collaborate and participate in the creation of customer servicing initiatives to ensure accurate and timely delivery of services
Attend promptly to complex/exceptional customer concerns
Evaluate and prepare facts of the case for elevation to superior for proper resolution
Capture all cases encountered...