The Customer Service Supervisor is responsible for overseeing the daily operations of the customer service team, ensuring high-quality support across multiple channels, including email, chat, and phone inquiries. This role supervises customer service agents, monitors performance, provides coaching, and ensures adherence to service-level agreements (SLAs) and company policies.
As the first line of escalation for complex customer concerns, the Customer Service Supervisor is tasked with handling disputes, coordinating resolutions, and ensuring customer satisfaction. Additionally, this role is responsible...