Provide Level 2 technical support to clinics, troubleshooting hardware, software, and network issues.
Support Level 1 engineers to resolve high level IT issues escalated within the Service Desk
Work closely with clinic staff to ensure issues are resolved promptly.
Assist with system migrations, deployments, and upgrades. […]
Escalate complex issues when necessary while maintaining ownership of customer experience.
Document troubleshooting steps, solutions, and best practices to improve support efficiency.
Skills, Attributes, and Experience: […]
3+ years of experience in an IT support role.
Extensive...