The following are key responsibilities we are looking for BUT we are keen to recruit talented individuals who have a learning agility and looking to develop their career further.
Provide pre and post support for software applications releases working in a global team providing 24/7 support using an 8-hour revolving shift pattern. You will report to a Team Leader with other analysts within a specific shift.
Manage all incident requests for L1 and L2(post training) within the shift that have been allocated. Escalation of any incidents to team leader. […]
Develop personal competency of the ServiceNow...