Proven working knowledge of Messaging and Collaboration tools & services (Slack, Trello, MS Planner, Zoom and MS Teams)
Seasoned IT support agent (L1 or L2) with the operational knowledge & experience of Service Now (5y+)
Flexibility to operate in US and EMEA time zones
Ability to collaborate with other IT operational teams and integrate conferencing &messaging solutions with other enterprise systems.
Document and update support procedures and user guides, including Knowledge Articles (KBAs) […]
Bachelor's degree in information technology, Computer Science, or a related field. […]
Proficiency in...