Technical Support: Provide first-line support for IT incidents and requests via phone, email, and in-person, troubleshooting hardware and software issues.
Issue Resolution: Diagnose and resolve technical hardware and software issues, escalating to senior IT staff when necessary.
User Assistance: Assist users with system access, software installation, and configuration of hardware and software applications.
Documentation: Maintain accurate records of support requests, issues, and resolutions in the ticketing system; document troubleshooting steps for future reference.
Maintenance: Assist in the...