Software fixing (Fixing error because of system fault or system defective) […]
Perform software fixing and update relate to application to prevent incident or services crash […]
Implement upgrade activity based on MOP and ensure IT service stability […]
Manage unknown recurring incident or issue related to application and perform root cause analysis to identify RCA within SLA […]
Perform periodic technology update and performance review regarding system performance relate to application […]
Escalate any problem to Principal team for any findings during performance assessment activity […]
Implement...