Key Responsibilities:
Provide exceptional customer service via phone, email, chat, or social media.
Answer customer inquiries regarding products, services, or account information.
Resolve customer complaints, concerns, and issues in a timely and effective manner.
Maintain accurate customer records, updating account information as needed.
Ensure customer satisfaction by offering solutions that meet their needs.
Stay informed about company policies, procedures, and product updates to deliver accurate information.
Identify and escalate priority issues to the appropriate department when necessary.
Collaborate...