Responsible for delivering end-to-end support on application systems and solutions in accordance with service level agreements. By partnering with end-users and otherDigital Transformation (DT) teams, the job ensures that all incidents are analyzed, resolved, and reported back within the promised timeframes. […]
Responds to application systems-related queries/issues/problems and provides prompt/timely support that meets service level agreements (SLA) in order to achieve customer satisfaction.
Provides alternative solutions, suggestions & work-around to issues/problems raised by the end-user when...