Identifies opportunities to improve processes, facilitates complex analysis, and improves overall WFM effectiveness across multiple business segments.
Develops solutions (e.g. applications, tools, processes, and/or training) that positively impact WFM Global effectiveness.
Helps establish solution configuration standards and manages them.
Facilitates data collection, processing & analysis of workforce management performance data (e.g. WFM Global Table F, Centralized Hiring Plan).
Develops and executes a comprehensive program of controls (e.g. audit methodology, report suite, & process structure)...