Managing the budget for an operation to ensure that it is being used efficiently and effectively
Ensuring that all operations processes meet company standards and are - Act as further escalation point for level 2 unresolved or escalated calls
Take on a wider customer service role and promote the customer service ethics to maintain a high degree of customer service for all support queries and adhere to all service management principles
Report to senior managers on any issue that could significantly impact the business and/or the client […]
Provide technical leadership to the IT Operations team that...