Must have a Bachelor's Degree in any of the following: Business Administration, Office Administration, Management and other relevant courses; OR a degree in Information Technology with administrative experience.
Must have at least 1 year relevant experience;
Must have excellent verbal and written communication skills; […]
Must be proficient in MS Office applications. […]
Responding to mails arriving in the support and helpdesk mailbox.
Categorize and seek further information from customer on issue(s). […]
Provide 1st line support as per support matrix. […]
Follow up on all 1st, 2nd and 3rd level...