1 year of call center collections, customer service, or telemarketing experience preferred, but not required. […]
Effectively adapt to customer situations, including listening skills, ability to empathize, and providing alternative solutions to help resolve the customer's issue. […]
Accurately document accounts in a timely manner on the computer while speaking to the customer at the same time. […]
Excellent at building customer relationships and creates a good customer experience through the collections process. […]
Must be able to communicate with consumers and maintain compliance with all federal...