We are looking for Technical Support Specialists who can help troubleshoot and resolve customer equipment issues with genuine care and concern. […]
-Monitor all equipment uptime and performance, and escalate to the appropriate vendor as necessary. […]
-Follow-up with equipment manufacturers, network service providers, and internal support team on outstanding tickets and issues. […]
-Knowledge and understanding of Ethernet network access, configurations, IP based routing concepts, and providing Virtual Private Network details to carriers and data centers. […]
-Minimum 2 years experience working...