The role of Senior Consultant - Service Desk Analyst is responsible for providing first-line technical support to end-users using both German and English languages. You will be the first point of contact for users seeking assistance over the phone, email, chat, portal, or other case tracking system, professionally with speed, accuracy, and proficiency. The resource assigned is also expected to produce quality work aligned with the engagement’s protocols and policies. The role may be shared across engagements with similar projects and skills requirements.
• Resolving Level 1 technical issues: As...