Position: Global Service Desk Engineer Level 1 […]
Suitable for: College graduates, BPO background or those looking to enter IT Industry […]
Ensure prompt resolution of logged incidents within agreed SLAs.
Maintain professional communication with customers and meet commitments.
Analyze hardware issues and recommend solutions.
Perform basic troubleshooting and component replacement. […]
Escalate unresolved issues to appropriate channels.
Update service call information accurately and timely.
Ensure compliance with company and customer guidelines. […]
Coordinate logistics for required parts. […]
Meet...