Were changing the way people think about customer service, and we need your help!
Were looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts. […]
Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followed […]
Attend and participate in meetings with supervisors and managers to review monitoring lists […]
Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operation Managers
Report...