Cepat Kredit Financing Inc. is hiring a Full time Customer Experience Manager role in Ortigas Center, NCR. Apply now to be part of our team. […]
Team Leadership: Lead, mentor, and manage a team of customer care representatives, ensuring high performance, engagement, and job satisfaction. […]
Process Improvement: Identify areas of improvement in the customer service process and implement strategies for increasing efficiency and satisfaction. […]
Escalation Management: Act as an escalation point for complex or unresolved customer issues, ensuring they are addressed and resolved effectively.
Performance...