Our client is seeking a Workforce Analyst who is responsible for improving workforce management effectiveness by performing workforce scheduling and analysis, budgeting, and forecasting of workforce data in the call center environment. Meeting and exceeding call center standards through proper resource allocation will be the primary deliverable of this position. The Workforce Analyst acts as the primary workforce point of contact for call center operations of all assigned business units and works closely with designated call center leadership to ensure achievement of call center performance objectives...