TASQ is urgently looking for an on-site Quality Assurance Manager for its retail call center in Makati. The pre-screening interview will take place over the phone. […]
- The hiring team seeks candidates with experience in managing multiple programs and sites for quality assurance. […]
- Responsible for monitoring and assessing the quality of both inbound and outbound calls, as well as other customer contact methods (such as email and chat), ensuring they meet quality standards.
- Documents quality issues and performance metrics for management evaluation.
- Provides insights to support the feedback...