• Responsible for all incident management activities that occur during the shift and provides a comprehensive shift turnover report and shift recap. The Shift Turnover report allows Delivery Teams and Client Global IT Management to quickly review the critical events that impacted the business operations during a particular shift while the Shift Recap is to ensure continuity of the incident and problem management process from one shift to the other. […]
• Identifies, analyzes problems and suggests improvements identified in their own area of responsibility and implementing those with a recognized...