A Call Center Agent serves as the primary point of contact for customers, managing both incoming and outgoing calls to address a variety of needs, including product inquiries, service complaints, order processing, and technical assistance.
The agent plays a crucial role in delivering exceptional customer experiences by providing prompt, accurate, and courteous support.
By effectively troubleshooting issues and offering timely solutions, the agent helps maintain high levels of customer satisfaction while ensuring compliance with company policies and procedures.
Additionally, the Call Center Agent...