Provide strong leadership to the customer support team, fostering a positive and motivated work environment
Oversee the daily operations of the support team, ensuring efficient handling of customer inquiries, issues and escalations
Develop and implement customer support policies and procedures
Monitor customer support representatives performance and provide ongoing coaching and feedback
Resolve customer complaints and inquiries in a timely and efficient manner […]
Monitor customer support representatives adherence to company policies and procedures
Ensure customer support representatives maintain...