• Serve as the second line of support for application-related issues, resolving escalated tickets from Level 1 support. […]
• Document resolutions and share knowledge with Level 1 teams to prevent recurrence […]
• Monitor application performance, logs, and alerts to proactively identify and address issues.
• Collaborate with infrastructure and development teams to ensure system stability and performance. […]
• Assist business users with advanced application-related queries and provide functional support. […]
• Escalate unresolved or complex issues to L3 support or development teams, providing detailed...