Service Level Manager (Virtual Recruitment Open House)
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Company:
Lingaro
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Location:
Makati
Responsible for ensuring that application support services are delivered in line with agreed SLAs. Manages service performance, drives continuous improvement, and acts as the main point of contact for service-related matters. Collaborates with technical and business teams to monitor, forecast, and optimize service quality. Ensures alignment with ITSM processes and supports governance of application support operations. […]
Handle escalation management by addressing complex issues and coordinating with relevant teams. […]
Responsible for SLAs and all other defined OPS metrics (like MTTR, CWT, QOS)...
15 days ago from: bossjob.ph
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