• IP Telephony, Video Conference Administration (L3) with Avaya Recording. […]
• Expert Technical skills on Cisco IPT, VoIP Protocols -SIP, H.323, MGCP, SCCP […]
•Day to day support and maintenance of Genesys PureCloud Solutions […]
• Monitor project progress and adjust as necessary to ensure successful project […]
• Manage and coordinate team activities, working closely with different support […]
• Conduct regular reviews of the platform to ensure optimal performance and user […]
• Act as the primary point of contact for stakeholders regarding Genesys […]
• Hands on experience on troubleshooting...