The Quality Supervisor supervise the quality team and ensure performance measures are at desired service level standards. […]
Meet or exceed all quality initiatives/goals by ensuring processes are inspected regularly […]
Inspects quality representatives work to ensure accuracy, thoroughness, and professionalism […]
Forward quality updates and reports sent by client and operational contact, creates internal reports and communicate to the floor, training, timely, accurately, and consistently
Educate all center personnel on quality and customer connection processes and guidelines […]
Ensure call center...