Technical Troubleshooting: Investigate and diagnose complex platform and ingestion process issues, leveraging monitoring tools, log analysis, issue replication, and troubleshooting methodologies to pinpoint and resolve root causes. […]
Problem Resolution: Address and resolve technical issues through workarounds, configuration changes, and platform adjustments that do not require code modifications. Escalate unresolved issues to development teams as necessary. […]
Documentation: Maintain comprehensive records of support requests, troubleshooting steps, and resolutions in the ticketing system. Contribute...