The position requires a variety of duties including, but not limited to the following:
Achieve proficiency with Apricot software functionality.
Build and maintain solid customer relationships by providing superior customer support via email and telephone.
Respond to customer questions and concerns with speed and professionalism.
Assist in the development and maintenance of documentation for the help manual, knowledge base and online community.
Troubleshoot defects then create and log bug reports in Salesforce. […]
Act as a customer advocate by making formal requests for enhancements and increasing...