As a Phone Banker Fraud & Collections , you will be the first point of contact for customers dealing with account issues related to suspicious activities, fraud alerts, and overdue payments. Your role is to investigate, resolve, and assist customers with empathy, accuracy, and speedall while maintaining confidentiality and upholding company standards.
Key Responsibilities:
Handle inbound and outbound calls focused on fraud verification and collections support
Conduct account verification, flag suspicious activity, and assist in fraud resolution
Manage delinquent accounts and provide payment solutions...