Service Desk Engineer Supervisor

  • Company:

    Ayuda Business Management Solution Inc.

  • Location:

    Quezon City, National Capital Region

  • Salary:

    55000

  • Job Type:

    Permanent

Service Desk and Support
Provides direct first level of support via telephone, email, web, or any other means, such as: Answering RFIs App navigation
Onsite and remote assistance
Initial troubleshooting using the KB as reference
Password resets and ticket routing
Escalation to Levels 2, 3 and principal when needed […]
Initial troubleshooting using the KB as reference Password resets and ticket routing
Escalation to Level 2, 3, and principal when needed Monitors premium hours spent/ renewal of managed support and services.
Receives, logs and updates incident reports and service requests; reports...

More than 30 days ago from: jobslin.com

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