Deliver high-quality and effective customer service via telephone, email, and live chat. […]
Schedule bookings over the phone and via online channels.
Actively monitor orders through to completion and proactively identify potential collection and delivery delays or difficulties.
Liaise directly with our couriers and their customer service representatives to resolve customer issues and improve the customer experience. […]
Contribute to the wider growth of our fast-paced start-up […]
2+ years of customer service experience handling blended accounts, dealing with multiple contact channels.
Experience...