· Provides First and second-line investigation and diagnosis
· Resolves and closes incidents/service requests as per Service desk procedures […]
· Escalates unresolved incidents/service requests within agreed timescales
· Logs relevant incident/service request details per Service desk procedures […]
· Ensures tickets are always updated until issues are resolved
· Managing, prioritizing, and documenting incoming questions and support […]
· Resolving technical issues quickly and efficiently
· Installing and configuring necessary software and meeting end-user needs […]
· Performing system updates...