Responsible for providing oversight for customer service trainers.
Primary duties may include, but are not limited to:
Manages the implementation and administration of training programs
Establishes departmental policies and procedures
Audits to monitor efficiency and compliance with policies
Prepares and communicates information to appropriate parties regarding training programs, procedures, and curriculum changes
Prepares specialized reports. May manage special projects
Hires, trains, coaches, counsels, and evaluates performance of direct reports […]
Requires a BA/BS degree; 5 years of related...