QA/QC Manager (BPO/Call Center) 47334 - Parqal Paranaque

  • Company:

    RCX Recruitment Inc.

  • Location:

    Parqal Paranaque, National Capital Region

  • Salary:

    100000

  • Job Type:

    Permanent

・Proven ability to coach, mentor, and improve agent performance through structured feedback.
・Strong ability to analyze audit data, identify trends, and provide actionable insights. […]
・Strong interpersonal skills to effectively interact with agents, managers, and senior stakeholders.
・Excellent verbal and written communication skills in English. […]
・Attention to detail, problem-solving mindset, and ability to multitask effectively. […]
・Experience in handling escalations and dispute resolutions within a call center environment. […]
・Evaluate both voice and non-voice customer interactions to...

23 days ago from: jobslin.com

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