Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
Resolve customer complaints and provide appropriate solutions and alternatives
Maintain detailed records of customer interactions and transactions in the CRM system
Follow communication procedures, guidelines, and policies
Escalate complex issues to the appropriate department or supervisor when necessary
Stay up to date with product knowledge and company policies
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through...