The ERP Incident & Problem Management Specialist is responsible for managing and resolving ERP-related incidents and problems by applying ITIL frameworks and best practices. The role focuses on identifying root causes, implementing long-term solutions, and ensuring ERP system stability to support uninterrupted business operations. […]
Utilize ITIL processes to track, prioritize, and resolve ERP-related incidents efficiently. […]
Monitor incidents, escalate critical issues, and ensure timely resolution. […]
Collaborate with technical teams to perform root cause analysis of recurring issues. […]
Conduct...